Returns and exchanges

Return and Refund Policy

Last updated: January 22, 2025

Thank you for shopping at Jordan Alexandra Jewelry.

If, for any reason, you are not completely satisfied with a purchase we invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with us.

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jordan Alexandra Jewelry LLC, 18 Carolyn way, NY 10578.

Your Order Cancellation Rights

You are entitled to return your order within 30 days without giving any reason for doing so.

The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:

·       By visiting this page on our website: https://jordanalexandra-jewelry.myshopify.com/pages/contact

We will reimburse you no later than 4 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

·       The Goods were purchased in the last 30 days

·       The Goods are in the original packaging

The following Goods cannot be returned:

·       The supply of Goods made to your specifications or clearly personalized.

·       The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·       The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·       The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

In case of a return we will provide you with a shipping label. 

Exchanges

If you need to exchange a product for the same one, contact us. Please note that we only replace goods you received defective or damaged.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

·       By visiting this page on our website: https://jordanalexandra-jewelry.myshopify.com/pages/contact